We do not offer refunds on any orders. Exchanges & store credit only
** However, for our bedding we will gladly refund if our bedding is defective or doesn't fit your bed due to our mistakes (Please make sure to double check our sizing charts for the best fitting) Please contact us immediately at email@example.com
If you wish to cancel an order, please ensure to contact us within 24 hours. After 24 hours, we begin processing your order & cannot cancel your order.
My parcel hasn't arrived yet
While we try our level best to ensure you receive your order within 8-12 days of your purchase, we cannot guarantee that due to the ongoing COVID-19 pandemic and other unforeseen circumstances that may affect shipping and inventory.
Once a package has been shipped, it's up to the postal services to process & deliver your order safely & in a timely manner. The pandemic has cause unexpected delays worldwide and, unfortunately, we have no control over these situations. We ask you to be patient with the postal services as they're working as hard as possible to get your order delivered to you under these unprecedented times.
We are unable to refund for items not being delivered by a specific date, special occasion, or holiday
If you have any questions regarding your delivery, contact us at firstname.lastname@example.org
I received a faulty item
We're so sorry to hear that! Please contact us immediately at email@example.com with the following information:
Photo Evidence that shows the error as clearly as possible
As soon as we verify this information, we will reship the item that was faulty at zero cost to you
I received the wrong item
We seriously apologize if our team sent you the wrong product! Please contact us immediately at firstname.lastname@example.org with the following information:
Photo Evidence that shows the item as clearly as possible
As soon as we verify this information, we will reship the correct item at zero cost to you
If the tracking information shows that it's 'delivered successfully' but have seen no evidence of the parcel, please contact us and we will resolve this issue you.